Privacy Policy

Last updated: 24th September 2025

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you buy tickets, visit our venues, attend The Traitors: Live Experience, or interact with us online or in person. We handle your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

This Privacy Policy applies to three companies within the same group (together, “we”, “us”, or “our”):

• IE (Traitors Live Experience) Limited – the producer and organiser of The Traitors: Live Experience
• Venues Everywhere Ltd – the operator of the venue at Shorts Gardens, Covent Garden
• Ticketing Everywhere Ltd – the authorised ticketing agent for the event

Each company acts as an independent data controller for its own activities, but we may share personal information between us where necessary to deliver our services.

Registered offices:
IE (Traitors Live Experience) Limited (no. 14999221) & Ticketing Everywhere Ltd (no. 12384072) registered offices at 2 Maple Court, Davenport Street, Macclesfield, Cheshire, England, SK10 1JE.
Venues Everywhere Ltd (no. 13651677) registered office Soho Works, 180 Strand, London WC2R 1EA.

Contact email for privacy matters: privacy@immersiveeverywhere.com

2. The information we collect

We collect and process the following types of personal information:

• Identity and contact details (name, email address, phone number)
• Booking and transaction details (ticket purchases, payment references, dates of attendance)
• Communications (emails, messages, customer service enquiries)
• Marketing preferences
• Event participation data (group selection, time slot, or interactive choices)
• Technical data (IP address, device type, and browsing data)

We do not collect or store full payment card details — these are processed securely by our authorised payment providers.

3. How we use your information

We use your personal data to:

• Process and confirm your ticket purchase
• Communicate important information about your booking
• Operate and manage access to the event and venue
• Ensure health, safety, and security at our venue
• Provide customer support and respond to enquiries
• Send marketing updates (only if you have opted in)
• Improve our services and website experience
• Comply with our legal and regulatory obligations

4. Our lawful bases for processing

We process your personal data on the following lawful bases under UK GDPR:

• Contract: to perform our contract with you when you purchase tickets or attend the event
• Legitimate interests: to operate and improve our business, ensure venue safety, and communicate essential updates
• Legal obligations: to comply with laws (e.g. health and safety, accounting)
• Consent: when you sign up for marketing communications or optional features

5. Sharing your information

We share personal data only where necessary:

• Between the three companies listed above
• With trusted service providers who process data on our behalf (e.g. payment processors, IT hosting, email platforms)
• With law enforcement or regulatory bodies if required by law

We do not sell or rent your personal data to any third parties.

6. How long we keep your information

We keep personal data only for as long as necessary to fulfil the purposes described above. Typically, ticketing and event data are retained for up to six years to comply with accounting and legal requirements. Marketing data is retained until you withdraw consent or unsubscribe.

7. Your rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Restrict or object to processing in certain circumstances
• Withdraw consent for marketing at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk

You can exercise your rights by contacting us at privacy@immersiveeverywhere.com

8. Data security

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Only authorised staff and service providers who need access for legitimate purposes can handle your personal data.

9. International data transfers

If we use cloud-based systems or service providers outside the UK or European Economic Area, we ensure that adequate safeguards are in place (such as UK-approved standard contractual clauses or equivalent protection measures).

10. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available at https://www.thetraitorslive.co.uk/terms-group-privacy.

‍