Corporate Group Booking Terms & Conditions

1. Definitions

Attraction

The Traitors Live Experience show as operated by the Company

Corporate Customer

Means the organization entering the Booking

Booking Contact

Means the authorized representative arranging the Booking.

Participants

Means all attendees under the Booking.

Public T&Cs

Means the Company’s standard consumer attendance terms a copy of which can be provided on request but is also available at here.

Venue T&Cs

Means the venue’s applicable operational terms a copy of which is available here.

Event Date

Means the confirmed attendance date.

Booking Confirmation

Means written acceptance issued by the Company.

2. Contract Formation and Authority

2.1 A binding contract is formed upon issue of the Booking Confirmation. This will not occur until payment is received by the Company.
2.2 The Booking Contact warrants authority to bind the Corporate Customer and to communicate all applicable requirements to Participants.
2.3 The Corporate Customer shall be responsible for all acts and omissions of Participants as if they were its own.

3. Incorporation of Public and Venue Terms

3.1 Attendance is subject to the Public T&Cs and Venue T&Cs, incorporated by reference.
3.2 These Corporate Terms prevail for commercial matters.
3.3 Public and Venue T&Cs prevail for safety, conduct, participation and operational rules.

4. Pricing, Payment and VAT Neutrality

4.1 All prices are exclusive of VAT unless expressly stated otherwise.
4.2 Where VAT applies or rates change, sums payable shall be increased so that the Company receives the same net amount.
4.3 Any amount expressed as inclusive of VAT shall be treated as VAT‑neutral and adjusted if VAT treatment changes.
4.4 Deposits are non‑refundable unless expressly stated otherwise.
4.5 Full payment is due no later than 30 days prior to the Event Date.

5. Minimum Spend, Group Size and VIP tables

5.1 Minimum group sizes or minimum spend requirements may apply as specified in the Booking Confirmation.
5.2 Changes to Participants in the Booking Confirmation cannot be made once the Booking Confirmation is issued.
5.3 Final numbers must be confirmed no later than 7 days before the Event Date.
5.4 Reductions after confirmation do not reduce fees payable.
5.5 Should actual Participants on the Event Date decrease (less than 10 per table booked) the Company may decrease the number of tables available or offer a shared experience.
5.6 Decorations are not permitted and any damage caused by decorations will be charged for separately.
5.7 All food and drink must be purchased through the Company; no alternative catering is permitted.
5.8 All food, pre-ordered drinks and minimum’s specified in the Booking Confirmation must be used on the Event Date. The Company is unable to transfer any unused monies to another booking.

6. Changes and Rescheduling

6.1 Date or time changes are subject to availability and Company approval.
6.2 Approved changes may incur administration fees and price adjustments.
6.3 The Company is not obliged to accommodate late arrivals or schedule overruns.

7. Cancellation by Corporate Customer

7.1 Cancellation must be made in writing. Postponement of a booking will be treated as a cancellation.
7.2 Charges apply:
7.2.1 180 days or more before Event Date a full refund minus a 10% administrative charge
7.2.2 179-91 days before Event Date 50% refund of the cost of booking (if the final amount has not been paid, this will equate to the Company retaining the initial 50% deposit)
7.2.3 Less than 91 days before Event Date no refund will be given.
7.3 Corporate Customer will also be responsible for reimbursing the Company for any special items requested and paid for by the Company as of the date of cancellation or postponement (including any penalty charges).
7.4 Failure to attend or late arrival resulting in lost session time constitutes cancellation without refund. The Company does not accept disruption to public transport or local road networks as grounds for cancellation under any circumstances.

8. Company Changes or Cancellation

8.1 The Company may make reasonable changes to format, content, staffing or layout.
8.2 Where performance is prevented by events beyond reasonable control, the Company may reschedule or provide credit.
8.3 Refunds, where applicable, are limited to sums paid for the Booking.

9. Alcohol Consumption and Behaviour

9.1 Alcohol consumption is subject to licensing laws and venue policies.
9.2 The Company may refuse service or remove any intoxicated or disruptive Participant.
9.3 Removal or refusal of admission for behavioural or safety reasons shall not entitle the Corporate Customer to a refund.

10. Safeguarding and Participant Conduct

10.1 Participants must comply with safeguarding policies and staff instructions.
10.2 The Company may remove any Participant posing a risk to themselves or others.
10.3 The Corporate Customer shall ensure appropriate supervision of minors or vulnerable persons.

11. Emergency and Lockdown Procedures

11.1 Participants must comply with evacuation, emergency or lockdown procedures.
11.2 The Company may temporarily restrict entry or exit where reasonably required for safety or security.
11.3 Such measures implemented in good faith shall not constitute unlawful detention.

12. Franchise and Intellectual Property Protection

12.1 Where the Attraction operates under licence or franchise, all intellectual property remains owned by the franchisor or licensor.
12.2 Operational standards may be imposed by licensors.
12.3 Loss, suspension or modification of franchise rights beyond the Company’s reasonable control shall constitute a force majeure event.

13. Photography, Filming and Corporate Use

13.1 Photography or filming may occur as described in Public T&Cs.
13.2 Commercial filming or branding by the Corporate Customer requires prior written consent.
13.3 Tickets may not be resold or used for promotional competitions without approval.

14. Anti‑Bribery and Corruption

14.1 Each party shall comply with the Bribery Act 2010.
14.2 Neither party shall offer or accept any improper advantage in connection with the Booking.
14.3 Material breach entitles termination with immediate effect.

15. Corporate Indemnity

The Corporate Customer shall indemnify the Company against losses arising from breach of these Terms, misconduct of Participants; or unauthorized commercial use of the Attraction.

16. Liability

16.1 Nothing excludes liability for death or personal injury caused by negligence, fraud, or liability that cannot legally be excluded.
16.2 Subject to this, the Company’s total liability shall not exceed the total fees paid.
16.3 The Company shall not be liable for indirect or consequential loss, loss of profit, or participant travel or accommodation costs.

17. Force Majeure

17.1 Neither party shall be liable for delay or failure caused by events beyond reasonable control including pandemics, governmental restrictions, venue closure, utility failure or transport disruption.
17.2 If the Company is unable to honour Event Date due to a force majeure event or series of events, it will inform the Booking Contact in writing and, wherever practicable, offer the Corporate Customer an alternative date. If the Corporate Customer declines to reschedule its Event Date, the Company shall reimburse its deposit within a further 30 days, subject to deduction of any out-of-pocket and reasonable expenses incurred by the company as of the effective date of cancellation (including any special items requested as part of the booking).
17.3 The Company will have no further liability to the Corporate Customer you for any loss or damage arising by reason of a booking cancellation attributable to force majeure events.

18. Data Protection

18.1 Each party shall comply with UK GDPR and the Data Protection Act 2018.
18.2 The Corporate Customer confirms lawful authority to share personal data necessary for booking administration.

19. Entire Agreement

19.1 These Corporate Terms, the Booking Confirmation, Public T&Cs and Venue T&Cs constitute the entire agreement between the parties.
19.2 The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to any booking under these terms and no term or condition of these terms shall confer or be construed as conferring any right on any third party.

20. Governing Law

20.1 These Terms are governed by the laws of England and Wales.
20.2 The courts of England and Wales shall have exclusive jurisdiction.

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